Christmas is coming, make sure to order in time. Our final date to place an order is the 11th of December.
Place your order by phone on 01 450 5000 / 028 9045 5588 or by visiting MyCalorGas

Calor installer

Support for Gas Meters

Get help for all your enquiries regarding Calor Ireland's Meters.

Explore our Gas Meters Help and Support page where we've gathered helpful information on relocating and installing your gas meter. If you can't locate the information you're seeking, please don't hesitate to contact us for assistance.

Gas meter information for moving in or out

Moving gas meters

Are you moving in to or out of a home with a meter? Then, read these few FAQs:

Your meter will either be in a brown box at ground level or in a white box which is recessed into the wall. This may be located on the perimeter of your property or in a communal area. If you are unable to locate your meter please contact your landlord/letting agent or management company.

You will need to contact the Meter Support Team on 01 450 5000 (ROI) & 028 9045 5588 (NI) in order to close your account. Please ensure you have obtained a reading from your meter on the day you moved out.  We will use your closing meter reading to generate your final bill.

If you have paid a security deposit, this can be used towards your closing balance. If this is lower than the deposit amount, you will then be entitled to receive a refund of the remaining credit. Please have your bank details to hand when you call to close your account. Refunds will be processed within 14 working days and your forwarding address will be required. 

 

Common questions about gas meter replacement.

Gas meter replacement program

Here at Calor we constantly striving to improve your customer experience. As part of this commitment we are currently replacing older gas meters in your area with new more advanced models. 
Metered customers will be notified in advance when our Meter Replacement Programme will be taking place in their area. Customers will receive two letters and a phone call from our Meter Replacement Team prior to the exchange. If they are unavailable during the time allocated to your estate please let us know by calling the contact number on the letter.

A Calor Area Technical Supervisor will call to your area to assess the works required.

As scheduled a Calor Approved Contractor will come to your area and your property to remove your existing meter and replace it with the new meter.

While our contractor is replacing your meter we will need to temporarily turn off your gas supply.

Before turning off your gas supply and removing your existing meter our contractor will carry out a safety check of the complete installation.

Before your gas supply can be reinstated, your installation/appliances must pass a safety check, therefore it is essential that there is someone at the premises to allow us gain access.

We will also be carrying out a safety inspection as per I.S. 813 Annex E. This is an additional safety check we are providing free of charge to our customers to ensure that the internal pipe work and LPG appliances are operating in a safe manner.

 
Calor are undertaking this meter replacement programme to ensure that we continue to provide customers with an excellent service and maintain a modern network using the next generation of gas meters.

You will receive a notification letter early in the year and a more detailed letter approximately 2 weeks before work is to commence.

A standard meter exchange typically takes no longer than 1 hour. This also allows for all safety checks. It should be noted however that unexpected complications may take longer but every effort will be made to ensure that interruption to your supply is kept to a minimum. 
In order to meet current regulations and to further improve the installation your meter may be relocated however should it be relocated it will be kept as close to the original location as possible. Costs associated with the relocation will be covered by Calor*.
Calor installer

Installing a new Gas meter FAQs

Gas meter installation

All costs associated with replacing the meter will be covered by Calor including safety checks however costs associated with work on the customer installation will not be covered by Calor should it be required and shall remain the responsibility of the homeowner. 

Yes, your gas supply will be temporarily turn off while your meter is being exchanged.

Although every effort will be made to ensure that interruption to your supply is kept to a minimum it is important to note that, your gas supply may be left off if we are unable to access your property to carry out all safety checks or we do gain access to the property but your installation fails the safety check.

This is the part of the installation that you, the homeowner are responsible for. This includes all pipework, fittings and appliances after the meter outlet.

Should your installation require repairs, you should engage a Registered Gas Installer (RGI) (ROI) or a Gas Safe Registered Installer (NI) to carry out any necessary works, as this is the responsibility of the home owner. To find a Registered Gas Installer or a Gas Safe Registered, please visit www.rgii.ie rel="noopener noreferrer" or www.gassaferegister.co.uk

Please note, it is an offence for any person to carry out domestic gas works on Liquefied Petroleum Gas (LPG) appliances/installations unless they are a Registered Gas Installer (RGI) with the Register of Gas Installers of Ireland (RGII) or www.gassaferegister.co.uk. 

 

You will be required to contact the Calor Approved Contractor (Contractor) to arrange a suitable time. If the Contractor is no longer on site you are required to contact our Meter Replacement Team on  ROI  01 450 5000 or NI 028 9045 5588. Only Calor authorised personnel can re-admit the gas supply to your installation.

As part of the meter exchange programme Calor will carry out a safety inspection to ensure your installation is fit for purpose and that the gas is getting to each of your LPG appliances. 

Calor will be carrying out a safety inspection on the internal gas pipe work and PLG appliances in your house in compliance with I.S. 813 Annex E.

You will be contacted in advance advising you of when our contractors will be on site. Our contractors are generally on site for a number of days and it is possible to arrange a time within this timeframe. Should you be unavailable during this timeframe you are required to contact our meter replacement team in ROI on 01 450 5000 or NI 028 9045 5588 to arrange an appointment time. 
When the meter at your property is being replaced we will record the old and new meter details including the meter readings. You will be billed for the amount of gas used on the old meter soon after the meter is replaced and any gas used on the new meter will be billed as per your usual billing period.

Calor Contracted Personnel will carry photo ID badges identifying them as Contractors for Calor.

*Calor shall not be responsible for the cost associated with the relocation of a meter where it has been made non-compliant as a result of the customer’s actions.  

 

How to read your gas meter and isolate supply

How to read a meter and isolate the Gas Supply

Still need help?

Can't find the answer you are looking for?  Complete the below form and a member of the Calor team will get in touch to help with your query.

We need to ask this due to data protection law but it will also help us to service you more efficiently.

To keep things safe we will always respond to you using the email you registered with on My Calor Gas.

Calor's Privacy Policy

PRIVACY POLICY (“POLICY”)

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You should know what information about you we collect and how we use it. This issue is very important to us, so we have set out full details in this Policy. Please take the time to read this Policy in full and understand it. You have complete control over your personal data processed by us and you have a genuine choice to accept or decline our requests to process your data.


We will only process your personal data with your consent, which we will confirm is freely given, specific, informed and unambiguous. You may withdraw your consent at any time where our right to process your personal data is based only on your consent.


WHO ARE WE?


Calor Teoranta is a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12. Calor Gas Northern Ireland Limited, is a company incorporated in Northern Ireland (registration number N10008192) and having its registered office at Airport Road West, Sydenham, Belfast, BT3 9EE (collectively "Calor").


Our websites www.calorgas.ie, shop.calorgas.ie and www.mycalorgas.com and the Liquefied Petroleum Gas (“LPG”) related products, services and materials available thereon (together, the “Website“) is owned and operated by Calor Teoranta, a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12.


We are a ‘data controller’ of the information you provide to us. We control the way information is used and processed. We will never wilfully disclose your personal data to any third parties without your prior consent. We have selected the Irish Data Protection Commissioner as our Lead Authority.


What INFORMATION do we collect and when?


We only collect information that we will genuinely use for the purposes set out in this Policy. Specifically, we collect:




  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:





    • Through hard copy paper fuel supply agreements signed by you;


    • By entering your details into MY CALOR GAS at www.calorgas.com;


    • Through forms, for example in signing up to an offers, news or a competition;


    • By sending us emails and text messages (SMS or MMS);


    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or


    • By registering accounts on any of our websites or mobile apps.






  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:

    • Through hard copy paper fuel supply agreements signed by you;
    • By entering your details into MY CALOR GAS at www.calorgas.com;
    • Through forms, for example in signing up to an offers, news or a competition;
    • By sending us emails and text messages (SMS or MMS);
    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or
    • By registering accounts on any of our websites or mobile apps.


    • Full details of the purchases you make;

    • Your Calor account number and related fuel transaction details;

    • Information on what you view, click on and access in and through our marketing emails and text messages (SMS or MMS), websites and mobile apps;

    • Technical information about the devices you use to access our websites and our apps;

    • Your social media content where this is in the public domain, and any messages you send to us via social media;

    • Eircode information;

    • Information from banking, credit card and credit reference agencies;

    • Profile information and insight from companies who already have information on you;

    • Information collected from our meter and telemetry systems;

    • Information collected independently by online advertising networks, which may include very limited information we collect from you by way of Facebook campaigns using a 'callback' feature and other methods of consumer 'profiling' as defined in the GDPR. We conduct these campaigns only with your consent and with the assistance of third party data processors, and customer contact centres, pursuant to strict data processing contracts. We note that Facebook itself is a third party data controller who processes your data by your consent alone. Calor does not provide any personal data to Facebook in return. It is a matter for you to review Facebook's Privacy Policies.


    HOW do we use your information?


    We use the information we collect for many reasons, here are just some reasons below:



    • To supply you with LPG and related LPG products;

    • To locate and assist you in a gas emergency situation and/or notify you in event of an interruption in LPG supply or necessity to shut off LPG supply;

    • To supply you with safety and technical information in relation to your LPG supply, including what to do in case of a gas leak or if you smell gas;

    • To ensure the LPG we supply to you is delivered, stored and metered in a safe manner;

    • To provide you with our websites and mobile apps;

    • To gather feedback from you; and


    To communicate with you about operational changes to our products, services, websites and mobile apps.


    WHO DO WE SHARE YOUR INFORMATION WITH?


    We cannot run our business or provide many of the services, LPG supply, and benefits you expect to receive without involving other people and businesses, and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.


    We share the information we collect with:



    • all of our group companies, brands and business units that have relationships with our customers and fuel users;

    • other people and businesses who help us provide our installations, websites, mobile apps, fuel products, and related services to you and any new business partners we may have;

    • Our professional advisors, our insurers and insurance brokers, banks, finance companies credit reference agencies, central and local government departments;

    • customer insight companies;

    • possible Rewards companies;

    • the Gardaí , local authorities, and the courts; and

    • other people who make a subject access request or "SAR" to us, where we are allowed to do so by law (see “Managing Your Information” below for what we mean by a “subject access request”).


    Social media, blogs, reviews, and similar services


    Any social media posts or comments you make to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter or LinkedIn) on which they are made and could be made public by that platform. These platforms are controlled by other people, not us, so we are not responsible for this sharing. You should review the terms and conditions and privacy policies of the social media platforms you use to ensure you understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you are unhappy about it.


    Any blog, review or other posts or comments you make about us, our products and services on any of our blog, review or user community services will be shared with all other members of that service and the public at large.


    You should ensure any comments you make on these services, and on social media in general are fit to be read by the public, and in particular are not offensive, insulting, defamatory, or infringing upon any of Calor's trademarks. You are responsible for ensuring that any comments you make comply with any relevant Policy on acceptable use of those services.


    SECURITY OF YOUR INFORMATION


    Much of the information we receive is provided in paper form, on our LPG supply contracts, or electronically, originating with your relevant device and then transmitted to us by your relevant telecoms network provider. Where it is within our control, we put measures in place to ensure this data is reasonably secure. Once your information is received by us, we take its security very seriously.


    We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores as much as possible.


    In particular, we follow an internationally recognised security standard known as “ISO 27001”, and the Payment Card Industry’s Data Security standards (otherwise known as “PCI-DSS”).


    We also use secure means to communicate with you where appropriate, such as ‘‘https’’ and other security and encryption protocols.


    INTERNATIONAL TRANSFER OF YOUR INFORMATION


    Although we are a business based in Ireland and Northern Ireland, we need to use suppliers who are of an international standing on occasion to help ensure you receive the very best in products and services from us.


    To allow us to run our business on this basis, the information we collect may be transferred to, stored and used at premises in countries around the world, outside of the EEA. Our transfer of information to other countries could result in that information being available to government and other authorities in those countries under their laws.


    Calor will never transfer data abroad without strict adherence to the requirements of the General Data Protection Regulation ("GDPR") and EU law to ensure your personal data enjoys the same safeguards elsewhere as it would at home.


    HOW LONG DO WE KEEP YOUR INFORMATION FOR?


    In accordance with our legal data protection, marketing and privacy obligations, we will only retain your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place.


    We will then either securely delete it or anonymise it so that it cannot be linked back to you.


    MANAGING YOUR INFORMATION


    You can contact us to discuss your information at any point in time using the details provided below.


    It is very important to us that all the information we hold about you remains accurate and up-to-date at all times to reduce the chances of us having a misunderstanding. We try hard to make sure this is the case at all times regardless of what information we hold about you.


    We need your help in doing so though. If you have any account with us, online at MY CALOR GAS or for your home fuel supply, please ensure that the information you provide to us through that account (e.g. any contact information you provide) remains accurate and up-to-date. Please review and update it regularly.


    You have a number of rights which we respect and aim to uphold in all that we do. These rights include:



    1. Correcting inaccurate information.

    2. Stopping our marketing. We provide the means for you to stop all email and text (SMS or MMS) communications you receive from us – please see the ‘unsubscribe’ link and ‘STOP’ details we include in each email and text respectively. You can also contact us at any time using the details below and let us know what you would like us to change.

    3. Asking us about your information. You have the right to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. Certain exemptions and conditions apply to this right. It should be made in writing or by email to Calor’s Legal Department, Long Mile Road, Dublin 12 or by email to legal.department@calorgas.ie and you are required to give us reasonable details about the information you seek. We may also charge a fee where appropriate.

    4. Reviewing our use of automatic computer processing. You can ask us to have one of our staff review a decision about you which has been taken automatically by computer.

    5. Asking us to restrict the processing of your information in certain circumstances..


    We reserve the right not to comply with any requests we receive where we may lawfully do so, if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.


    If you have any complaints about our use of your information, please contact us. We will do our very best to resolve any complaint to your satisfaction. If you feel we do not meet the high standards we expect of ourselves, you may have a right to complain to the Irish Data Protection Commission ("DPC") at www.dataprotection.ie , or to the Northern Ireland office of the UK Information Commission ("ICO") at www.ico.org.uk.


    Updates to this Privacy Policy


    We review our use of your information regularly. In doing so, we may change what we collect, how we keep it and what we will do with it.


    As a result, we will need to change this Policy from time to time to keep it accurate and up to date.


    If we change this Policy, we will endeavour to tell you about it. That way you can check to see if you are happy with our Policy, before proceeding any further. Please look out for notices from us.


    If, following any changes, you continue to use our websites and mobile apps, contact us by telephone or otherwise provide information to us (for example through our stores or social media) we will take it that you agree to those changes. Contact us


    If you want any further information about our use of your information, our websites or mobile apps or have any other privacy questions relating to us, we’d be happy to help you.


    Please contact us by email at legal.department@calorgas.ie or call 01 450 5000 or write to us at:


    Legal Department, Calor Teoranta, Long Mile Road, Dublin 12


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