Support for Gas Meters

Your meter will either be in a brown box at ground level or in a white box which is recessed into the wall. This may be located on the perimeter of your property or in a communal area. If you are unable to locate your meter please contact your landlord/letting agent or management company.

You will need to contact the Meter Support Team on 01 450 5000 (ROI) & 028 9045 5588 (NI) in order to close your account. Please ensure you have obtained a reading from your meter on the day you moved out.  We will use your closing meter reading to generate your final bill.

If you have paid a security deposit, this can be used towards your closing balance. If this is lower than the deposit amount, you will then be entitled to receive a refund of the remaining credit. Please have your bank details to hand when you call to close your account. Refunds will be processed within 14 working days and your forwarding address will be required. 

Here at Calor we constantly striving to improve your customer experience. As part of this commitment we are currently replacing older gas meters in your area with new more advanced models. 

Metered customers will be notified in advance when our Meter Replacement Programme will be taking place in their area. Customers will receive two letters and a phone call from our Meter Replacement Team prior to the exchange. If they are unavailable during the time allocated to your estate please let us know by calling the contact number on the letter.

A Calor Area Technical Supervisor will call to your area to assess the works required.

As scheduled a Calor Approved Contractor will come to your area and your property to remove your existing meter and replace it with the new meter.

While our contractor is replacing your meter we will need to temporarily turn off your gas supply.

Before turning off your gas supply and removing your existing meter our contractor will carry out a safety check of the complete installation.

Before your gas supply can be reinstated, your installation/appliances must pass a safety check, therefore it is essential that there is someone at the premises to allow us gain access.

We will also be carrying out a safety inspection as per I.S. 813 Annex E. This is an additional safety check we are providing free of charge to our customers to ensure that the internal pipe work and LPG appliances are operating in a safe manner.

Calor are undertaking this meter replacement programme to ensure that we continue to provide customers with an excellent service and maintain a modern network using the next generation of gas meters.

You will receive a notification letter early in the year and a more detailed letter approximately 2 weeks before work is to commence.

A standard meter exchange typically takes no longer than 1 hour. This also allows for all safety checks. It should be noted however that unexpected complications may take longer but every effort will be made to ensure that interruption to your supply is kept to a minimum. 

In order to meet current regulations and to further improve the installation your meter may be relocated however should it be relocated it will be kept as close to the original location as possible. Costs associated with the relocation will be covered by Calor*.

All costs associated with replacing the meter will be covered by Calor including safety checks however costs associated with work on the customer installation will not be covered by Calor should it be required and shall remain the responsibility of the homeowner. 

Yes, your gas supply will be temporarily turn off while your meter is being exchanged.

Although every effort will be made to ensure that interruption to your supply is kept to a minimum it is important to note that, your gas supply may be left off if we are unable to access your property to carry out all safety checks or we do gain access to the property but your installation fails the safety check.

This is the part of the installation that you, the homeowner are responsible for. This includes all pipework, fittings and appliances after the meter outlet.

Should your installation require repairs, you should engage a Registered Gas Installer (RGI) (ROI) or a Gas Safe Registered Installer (NI) to carry out any necessary works, as this is the responsibility of the home owner. To find a Registered Gas Installer or a Gas Safe Registered, please visit www.rgii.ie rel="noopener noreferrer" or www.gassaferegister.co.uk. 

Please note, it is an offence for any person to carry out domestic gas works on Liquefied Petroleum Gas (LPG) appliances/installations unless they are a Registered Gas Installer (RGI) with the Register of Gas Installers of Ireland (RGII) or www.gassaferegister.co.uk. 

You will be required to contact the Calor Approved Contractor (Contractor) to arrange a suitable time. If the Contractor is no longer on site you are required to contact our Meter Replacement Team on  ROI  01 450 5000 or NI 028 9045 5588. Only Calor authorised personnel can re-admit the gas supply to your installation.

As part of the meter exchange programme Calor will carry out a safety inspection to ensure your installation is fit for purpose and that the gas is getting to each of your LPG appliances. 

Calor will be carrying out a safety inspection on the internal gas pipe work and PLG appliances in your house in compliance with I.S. 813 Annex E.

You will be contacted in advance advising you of when our contractors will be on site. Our contractors are generally on site for a number of days and it is possible to arrange a time within this timeframe. Should you be unavailable during this timeframe you are required to contact our meter replacement team in ROI on 01 450 5000 or NI 028 9045 5588 to arrange an appointment time. 

When the meter at your property is being replaced we will record the old and new meter details including the meter readings. You will be billed for the amount of gas used on the old meter soon after the meter is replaced and any gas used on the new meter will be billed as per your usual billing period.

Calor Contracted Personnel will carry photo ID badges identifying them as Contractors for Calor.

*Calor shall not be responsible for the cost associated with the relocation of a meter where it has been made non-compliant as a result of the customer’s actions.