Existing Customer

Welcome to Calor Ireland's central hub for existing customers

Your go-to resource hub, powering your journey with us. Discover solutions, support & more - when you need it.  

Simplifying Your Calor Journey

Whether you're a longtime customer or just starting your journey with us, this hub is tailored for you. Explore and discover everything you need to make the most of your Calor experience, from managing your account to finding expert tips. We're here to empower you every step of the way.

MyCalorGas Portal

Discover the benefits of signing up to the MyCalorGas portal.

All Calor customers can avail of the MyCalorGas portal.  Here are some of the ways to manage your account through our customer portal.

FAQs on Paperless Billing

Home energy customers will be switched to paperless billing on 29/02/2024.
Yes. You will need to register your account on mycalorgas.com in order to access your documents.
  • It allows you to access your bills and statements on mycalorgas.com. This makes it easier to review, store and retrieve past bills.
  • Electronic bills are delivered more quickly than physical bills, allowing you to receive and pay bills on time.
  • Paperless billing reduces paper usage which helps save trees and reduces waste.
We understand that paperless billing is not suitable for everyone. If you would like to opt out of paperless billing, please ring 01 500 1212 (ROI) or 028 2036 0050(NI) before the 29/02/2024. Alternatively, you can log on to mycalorgas.com and select/change your billing preferences.
Yes, you can print all invoices, statements etc. from your mycalorgas account.
We understand that paperless billing may not be suitable for everyone. If you would like to opt out of paperless billing, please ring one of our dedicated phone lines before the 29/02/2024.
Yes, if you would like to change back to paper billing in the future, you can change your billing preferences on your mycalorgas account.

Boiler Replacement Scheme

Unlock Savings and Comfort: Exclusive Boiler Upgrade Incentive for Existing Customers!

Upgrade Your Home Heating with Calor's Boiler Incentive for existing customers! Say goodbye to high gas bills and hello to efficiency. Swap your outdated boiler for a modern more efficient model, enjoying savings, extended lifespan, and enhanced safety. As a bonus, get a financial credit toward your Calor account when you upgrade today!

Find out more! 
EasiPay Square

Share the Warmth, Earn Rewards 

Recommend us to a friend, neighbour, or family member, and when they make the switch, you receive €250/£200 worth of free gas credit. It’s our way of saying thank you!

Some of our most frequently asked questions

Help Centre Image

We've pulled together a list of helpful FAQs to help with queries you might have.

Please allow a minimum of 10 working days for delivery after ordering. This may increase during peak periods such as Christmas.

Calor will have supplied a common padlock key to the customer to allow access to valves and gauges. Our drivers will have the same key. Float gauge dials on tanks are about the size of a watch face and have graduated indications of contents. The dial face is protected by either a white Perspex cover which needs to be removed or a metallic hinged cover which can be lifted to view the gauge. On dials with percentages the tank will be full at approximately 85% as space is always left above the liquid for vapour to be drawn off.


You will need to contact the Meter Support Team on 01 450 5000 (ROI) & 028 9045 5588 (NI) in order to close your account. Please ensure you have obtained a reading from your meter on the day you moved out.  We will use your closing meter reading to generate your final bill.

If you have paid a security deposit, this can be used towards your closing balance. If this is lower than the deposit amount, you will then be entitled to receive a refund of the remaining credit. Please have your bank details to hand when you call to close your account. Refunds will be processed within 14 working days and your forwarding address will be required. 

Paying your Calor gas bill has never been easier. And now there is a range of payment options designed to make paying your bill more convenient than ever before.

You can choose to pay online or by phone using your debit/credit card, or you can sign up to a monthly Direct Debit. Domestic Customers also have the option of our popular EasiPay Payment Plan. Full details of all options are shown below.

Register at www.mycalorgas.com and you can pay your Calor bills and manage your account online 365 days a year.

Direct Debit 
A Direct Debit is simply an instruction from you to your bank or building society that authorises Calor to collect varying amounts from your account – but only if you've been given advance notice of the amounts and dates of collection. Once you have agreed those, the money is deducted automatically. In a nutshell, Direct Debit is the simplest and most convenient way for you to pay your Calor bills. 

> For ROI Customers, we can set up your Direct Debit, over the phone, online or submit a paper form. Please call us on 01 450 5000 to arrange.

> For our NI Customers, we have to post you a form to complete. Please call us on 028 9045 5588 or email us at CreditControlTeamNI@calorgas.ie to arrange.

EasiPay Plan
For homeowners, we have designed our EasiPay Plan to help you spread the cost of your peak fuel bills throughout the year. You pay for your full year’s supply of gas and standing charges in twelve equal monthly direct debit instalments. If you would like to avail of EasiPay Plan please call and speak to one of our customer care representatives.

Directly to Calor's Bank Account
If you pay your Calor bill by electronic transfer or by standing order, please use the following bank account details. It is also important that you reference your Calor Account number when making the payment.

ROI Customers:
Bank:                               Allied Irish Banks Limited (AIB)
Bank Address:                 AIB Bank, 7-12 Dame St, Dublin 2, D12 XP79
Account Name:               Calor Teoranta
IBAN:                              IE21AIBK93208678878031
BIC:                                 AIBKIE2D 

Bank:                            AIB (NI)
Bank Address:              AIB (NI) Bank, 33-35 University Road, Belfast, BT7 1ND
Account Name:            Calor Gas Northern Ireland Ltd
Account number:          93-84-24
Sort code:                     19526010
IBAN:                            GB97FTBK93842419526010
BIC:                               FTBKGB2BXXX
At a bank          
Take your completed payment slip, found at the bottom of your Calor bill to a bank and pay over the counter. Please note, some banks may charge for this service.


Contact Calor for the Republic of Ireland on 01 450 5000 or for Northern Ireland on 028 9045 5588 to make your payment by Debit or Credit Card.

You can send a cheque to the following address. Please ensure your Calor account number is written clearly on the reverse of the cheque and the cheque is signed.

ROI Customers:
Calor Teoranta
Longmile Road
Dublin 12

NI Customers:
Calor Gas Northern Ireland Ltd
Airport Road West

Yes. Please contact our customer support teams by calling 01 450 5000 (ROI) or 028 9045 5588 (NI). We will assist in making the necessary changes to your account. 

Alternatively please download and complete the nomination form below and return to us via post.

Please note that the nomination of a non-account holder provides the permission for that person to access your Calor account and that you are consenting to that person having access to any and all information to do with that Calor account.

In accordance with the Data Protection Acts of 1988 and 2003 and the General Data Protection Regulations 2018 for ROI customers and the Data Protection Act 1998 and the General Data Protection Regulations 2018 for NI customers, Calor will not disclose any information relating to your Calor account to a non-account holder unless you have provided the permission for the non-account holder to access such information.

Please allow five working days for your Calor account to be updated.

Calor account nomination form

Extinguish all naked flames or ignition sources

Turn off all gas appliances

Do not turn on or off any electrical equipment

Turn off the gas supply at the emergency control valve on the pipe, tank, cylinder or meter

If the leak is indoors, open doors and windows to increase ventilation

Call Calor on the Emergency Numbers: ROI 01 291 6229 or NI 0845 075 5588

If the leak is from a butane cylinder inside then move the cylinder outside to a well-ventilated location, if it is safe to do so

Can't find what you are looking for?

Can't find the answer you are looking for?  Complete the below form and a member of the Calor team will get in touch to help with your query.


We need to ask this due to data protection law but it will also help us to service you more efficiently.

To keep things safe we will always respond to you using the email you registered with on My Calor Gas.

Calor's Privacy Policy



You should know what information about you we collect and how we use it. This issue is very important to us, so we have set out full details in this Policy. Please take the time to read this Policy in full and understand it. You have complete control over your personal data processed by us and you have a genuine choice to accept or decline our requests to process your data.

We will only process your personal data with your consent, which we will confirm is freely given, specific, informed and unambiguous. You may withdraw your consent at any time where our right to process your personal data is based only on your consent.


Calor Teoranta is a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12. Calor Gas Northern Ireland Limited, is a company incorporated in Northern Ireland (registration number N10008192) and having its registered office at Airport Road West, Sydenham, Belfast, BT3 9EE (collectively "Calor").

Our websites www.calorgas.ie, shop.calorgas.ie and www.mycalorgas.com and the Liquefied Petroleum Gas (“LPG”) related products, services and materials available thereon (together, the “Website“) is owned and operated by Calor Teoranta, a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12.

We are a ‘data controller’ of the information you provide to us. We control the way information is used and processed. We will never wilfully disclose your personal data to any third parties without your prior consent. We have selected the Irish Data Protection Commissioner as our Lead Authority.

What INFORMATION do we collect and when?

We only collect information that we will genuinely use for the purposes set out in this Policy. Specifically, we collect:

  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:

    • Through hard copy paper fuel supply agreements signed by you;

    • By entering your details into MY CALOR GAS at www.calorgas.com;

    • Through forms, for example in signing up to an offers, news or a competition;

    • By sending us emails and text messages (SMS or MMS);

    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or

    • By registering accounts on any of our websites or mobile apps.

  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:

    • Through hard copy paper fuel supply agreements signed by you;
    • By entering your details into MY CALOR GAS at www.calorgas.com;
    • Through forms, for example in signing up to an offers, news or a competition;
    • By sending us emails and text messages (SMS or MMS);
    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or
    • By registering accounts on any of our websites or mobile apps.

    • Full details of the purchases you make;

    • Your Calor account number and related fuel transaction details;

    • Information on what you view, click on and access in and through our marketing emails and text messages (SMS or MMS), websites and mobile apps;

    • Technical information about the devices you use to access our websites and our apps;

    • Your social media content where this is in the public domain, and any messages you send to us via social media;

    • Eircode information;

    • Information from banking, credit card and credit reference agencies;

    • Profile information and insight from companies who already have information on you;

    • Information collected from our meter and telemetry systems;

    • Information collected independently by online advertising networks, which may include very limited information we collect from you by way of Facebook campaigns using a 'callback' feature and other methods of consumer 'profiling' as defined in the GDPR. We conduct these campaigns only with your consent and with the assistance of third party data processors, and customer contact centres, pursuant to strict data processing contracts. We note that Facebook itself is a third party data controller who processes your data by your consent alone. Calor does not provide any personal data to Facebook in return. It is a matter for you to review Facebook's Privacy Policies.

    HOW do we use your information?

    We use the information we collect for many reasons, here are just some reasons below:

    • To supply you with LPG and related LPG products;

    • To locate and assist you in a gas emergency situation and/or notify you in event of an interruption in LPG supply or necessity to shut off LPG supply;

    • To supply you with safety and technical information in relation to your LPG supply, including what to do in case of a gas leak or if you smell gas;

    • To ensure the LPG we supply to you is delivered, stored and metered in a safe manner;

    • To provide you with our websites and mobile apps;

    • To gather feedback from you; and

    To communicate with you about operational changes to our products, services, websites and mobile apps.


    We cannot run our business or provide many of the services, LPG supply, and benefits you expect to receive without involving other people and businesses, and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.

    We share the information we collect with:

    • all of our group companies, brands and business units that have relationships with our customers and fuel users;

    • other people and businesses who help us provide our installations, websites, mobile apps, fuel products, and related services to you and any new business partners we may have;

    • Our professional advisors, our insurers and insurance brokers, banks, finance companies credit reference agencies, central and local government departments;

    • customer insight companies;

    • possible Rewards companies;

    • the Gardaí , local authorities, and the courts; and

    • other people who make a subject access request or "SAR" to us, where we are allowed to do so by law (see “Managing Your Information” below for what we mean by a “subject access request”).

    Social media, blogs, reviews, and similar services

    Any social media posts or comments you make to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter or LinkedIn) on which they are made and could be made public by that platform. These platforms are controlled by other people, not us, so we are not responsible for this sharing. You should review the terms and conditions and privacy policies of the social media platforms you use to ensure you understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you are unhappy about it.

    Any blog, review or other posts or comments you make about us, our products and services on any of our blog, review or user community services will be shared with all other members of that service and the public at large.

    You should ensure any comments you make on these services, and on social media in general are fit to be read by the public, and in particular are not offensive, insulting, defamatory, or infringing upon any of Calor's trademarks. You are responsible for ensuring that any comments you make comply with any relevant Policy on acceptable use of those services.


    Much of the information we receive is provided in paper form, on our LPG supply contracts, or electronically, originating with your relevant device and then transmitted to us by your relevant telecoms network provider. Where it is within our control, we put measures in place to ensure this data is reasonably secure. Once your information is received by us, we take its security very seriously.

    We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores as much as possible.

    In particular, we follow an internationally recognised security standard known as “ISO 27001”, and the Payment Card Industry’s Data Security standards (otherwise known as “PCI-DSS”).

    We also use secure means to communicate with you where appropriate, such as ‘‘https’’ and other security and encryption protocols.


    Although we are a business based in Ireland and Northern Ireland, we need to use suppliers who are of an international standing on occasion to help ensure you receive the very best in products and services from us.

    To allow us to run our business on this basis, the information we collect may be transferred to, stored and used at premises in countries around the world, outside of the EEA. Our transfer of information to other countries could result in that information being available to government and other authorities in those countries under their laws.

    Calor will never transfer data abroad without strict adherence to the requirements of the General Data Protection Regulation ("GDPR") and EU law to ensure your personal data enjoys the same safeguards elsewhere as it would at home.


    In accordance with our legal data protection, marketing and privacy obligations, we will only retain your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place.

    We will then either securely delete it or anonymise it so that it cannot be linked back to you.


    You can contact us to discuss your information at any point in time using the details provided below.

    It is very important to us that all the information we hold about you remains accurate and up-to-date at all times to reduce the chances of us having a misunderstanding. We try hard to make sure this is the case at all times regardless of what information we hold about you.

    We need your help in doing so though. If you have any account with us, online at MY CALOR GAS or for your home fuel supply, please ensure that the information you provide to us through that account (e.g. any contact information you provide) remains accurate and up-to-date. Please review and update it regularly.

    You have a number of rights which we respect and aim to uphold in all that we do. These rights include:

    1. Correcting inaccurate information.

    2. Stopping our marketing. We provide the means for you to stop all email and text (SMS or MMS) communications you receive from us – please see the ‘unsubscribe’ link and ‘STOP’ details we include in each email and text respectively. You can also contact us at any time using the details below and let us know what you would like us to change.

    3. Asking us about your information. You have the right to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. Certain exemptions and conditions apply to this right. It should be made in writing or by email to Calor’s Legal Department, Long Mile Road, Dublin 12 or by email to legal.department@calorgas.ie and you are required to give us reasonable details about the information you seek. We may also charge a fee where appropriate.

    4. Reviewing our use of automatic computer processing. You can ask us to have one of our staff review a decision about you which has been taken automatically by computer.

    5. Asking us to restrict the processing of your information in certain circumstances..

    We reserve the right not to comply with any requests we receive where we may lawfully do so, if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.

    If you have any complaints about our use of your information, please contact us. We will do our very best to resolve any complaint to your satisfaction. If you feel we do not meet the high standards we expect of ourselves, you may have a right to complain to the Irish Data Protection Commission ("DPC") at www.dataprotection.ie , or to the Northern Ireland office of the UK Information Commission ("ICO") at www.ico.org.uk.

    Updates to this Privacy Policy

    We review our use of your information regularly. In doing so, we may change what we collect, how we keep it and what we will do with it.

    As a result, we will need to change this Policy from time to time to keep it accurate and up to date.

    If we change this Policy, we will endeavour to tell you about it. That way you can check to see if you are happy with our Policy, before proceeding any further. Please look out for notices from us.

    If, following any changes, you continue to use our websites and mobile apps, contact us by telephone or otherwise provide information to us (for example through our stores or social media) we will take it that you agree to those changes. Contact us

    If you want any further information about our use of your information, our websites or mobile apps or have any other privacy questions relating to us, we’d be happy to help you.

    Please contact us by email at legal.department@calorgas.ie or call 01 450 5000 or write to us at:

    Legal Department, Calor Teoranta, Long Mile Road, Dublin 12

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