Support for Gas Cylinders

Calor owns the cylinder, you are buying a fill of gas. You will need to pay a cylinder service charge for the use of the Calor cylinder which covers the cost and maintenance of the Calor cylinder.

Calor request that you register this charge with Calor.  You need to complete the Cylinder Service charge registration form with the receipt from the retailer and return them to Calor. Please register your cylinder here.

All Calor cylinders (old or otherwise) are visually inspected when they arrive to the plant. Damaged cylinders (gouges, dents, cuts, bent shrouds/bases) are selected for destruction and put to one side. These are inspected again by a trained operative. If they are deemed unusable then they are degassed and put beyond use (crushed). The waste metal is then sent to a recycling plant.

All small butane and propane cylinders up to 13.15 Kg can be returned 1 for 1 without incurring a further Calor cylinder service charge except for Patio Gas cylinders. If you do not have an empty patio gas cylinder you will need to buy a service charge.  Large cylinders (19 – 47 Kg) can be similarly returned.  If you wish to return a small cylinder for a large one there is an additional cylinder service charge.

Yes.  Provided that you can comply with the following: 

1. Register the Cylinder Service Charge with Calor;

2. Return the cylinder to your local Calor retailer;

3. Complete and return the Cylinder Service Return Form to Calor.  

Cylinder Service Charge and Cylinder Refund Forms:

Download our cylinder registration form and our cylinder refund form here.

Please note that refunds can only be processed with proof of purchase and within the specified time frame stated on the form.

Cylinder Refund Form

Should you require a cylinder refund, please download the form below:

Cylinder Refund Form Download

Cylinder Service Charge Registration Form

Our Cylinder Service Charge is available for download here:

Cylinder Service Charge Form Download

Register your cylinder online

Depending on the appliance in question the regulator will be set for either Propane or Butane LPG. If there is no regulator fitted to your appliance, please refer to the manufacturer’s guide.  This should include which type of gas is to be used with the appliance.

A full range of available regulators is available in the Toolbox section of the Calor shop.

The Health & Safety Authorities (e.g. HSA) recommend that all Gas appliances are serviced annually by a Registered Gas Installer.  A list of Registered Installers in your local area can be found on the RGII website, www.rgii.ie.

The HSENI recommends that all gas appliances are serviced every 12 months by an appropriately qualified Gas Safe registered installer. There are relevant statutory duties applicable to employers and landlords in this respect. A list of Registered Installers in your local area can be found at www.gassaferegister.co.uk. 

All LPG appliances that require installation must be installed and connected by an approved gas installer. 

For the Republic of Ireland a list of Registered Installers in your local area can be found on the RGII website, www.rgii.ie   

For Northern Ireland a list of Registered Installers in your local area can be found at www.gassaferegister.co.uk

Like all fuels, LPG is capable of producing Carbon Monoxide if incomplete combustion is present, i.e. they are not burning efficiently.  An annual service by a registered installer is recommended to check for this. 

For the Republic of Ireland a list of Registered Installers in your local area can be found on the RGII website, www.rgii.ie.   

For Northern Ireland a list of Registered Installers in your local area can be found at www.gassaferegister.co.uk.

1. The shell of each cylinder is visually inspected as it enters the filling area.
2. The base of each cylinder is visually inspected.
3. The valve and the tare disc retest date of each cylinder is visually inspected.
4. The gasket of each cylinder is inspected/replaced as required.
5. The cylinder is leak tested as it goes though the filling process
6. The valve is leak tested after the filling process
7. The weight of the filled cylinder is rechecked at the end of the filling process.

Assuming a cylinder passes the above tests, it is then sealed/clipped to indicate that it has been filled safely and has passed our safety and quality checks.

If a cylinder fails inspection at any point, it is set aside for further inspection. It is then either sent to our refurbishment plant or degassed and destroyed.