Support for Billing and Payments

Your Calor balance forward bill (BFB) is broken down into three main sections:

1) Your Calor Account information – account number, delivery address etc.

2)  The financial transactions on your account since your last bill, this includes all payments, credit, gas deliveries for the billing period.

3) The charges on your account, this includes a comprehensive breakdown of the gas charges, standing charges and discounts applied, for the billing period.

Yes. Please contact our customer support teams by calling 01 450 5000 (ROI) or 028 9045 5588 (NI). We will assist in making the necessary changes to your account. 

Alternatively please download and complete the nomination form below and return to us via post.

Please note that the nomination of a non-account holder provides the permission for that person to access your Calor account and that you are consenting to that person having access to any and all information to do with that Calor account.

In accordance with the Data Protection Acts of 1988 and 2003 and the General Data Protection Regulations 2018 for ROI customers and the Data Protection Act 1998 and the General Data Protection Regulations 2018 for NI customers, Calor will not disclose any information relating to your Calor account to a non-account holder unless you have provided the permission for the non-account holder to access such information.

Please allow five working days for your Calor account to be updated.

Calor account nomination form

Yes we do, we call it EasiPay. EasiPay will spread the cost of your full year’s supply of gas and standing charge over twelve months. A fixed amount is processed monthly by direct debit. We will review your account during the year and if your Easi Pay plan is not in line with your consumption we will be in touch with you with a request to increase the monthly amount or alternatively make a payment on your account. The EasiPay option is available to domestic customers subject to terms and conditions.

The tank(s) which holds your gas supply remains the property of Calor. This means that we take responsibility for the safety of the gas tank, ensuring that it is at all times maintained to the highest possible industry and national regulatory standards. Here are some of the measures we take to ensure your peace of mind:

Each time we make a delivery of gas to you, our driver performs a visual inspection of the gas tank. If the driver has any concerns about any aspect of the tank from a safety and general maintenance point of view they will immediately report this to our Installations and Maintenance Department. Further inspection will be carried out by one of our experienced gas installers. Who will carry out any maintenance work that may be required. 

All of our tanks are subjected to a full test and re-qualification on their 10th anniversary. These tests are performed by our maintenance personnel and are an important part of our commitment to your safety.

All fittings we use on our tanks are to the highest industry and national regulatory standards.

All tanks have a unique identifier number which means that we can keep a full record of their history and schedule maintenance when required.

The daily standing charge for you as domestic user depends on the type of tank you have. For an above ground tank the daily charge is 16.9p plus 5% VAT. For an underground bulk tank the daily charge is 24.57p plus 5% VAT. 

Domestic bulk tank customers will receive a bill every time we deliver gas. Meter customers will receive a gas bill four times in the year. If you have not received a paper bill from us, you are probably signed up to our paperless bill option. This means you will get an email or text notification to view your bill online. 

If you are having problems paying a bill, first thing to do is to contact us on ROI  01 450 5000 or NI  028 9045 5588. The sooner you do, the easier it will be for us to offer help and advice.

Please allow 7 – 10 working days from your request. Payment of a refund is made directly into your bank account.

Yes, please contact us on Republic of Ireland on 01 450 5000 or for Northern Ireland on 028 9045 5588 to agree you’re preferred date.

• In ROI, Calor provides the flexibility of selecting a specific date between the 1st and 28th of the month for the monthly payment to be deducted via Direct Debit.
• In NI, Calor customers have the option to choose between the 10th or 28th of the month for the monthly payment to be deducted via Direct Debit.

 

MyCalorGas is your online self-servicing portal. To view your account information and manage your bills please register and log in at https://www.mycalorgas.com/

Your MyCalorGas account functions will be tailored to how you have selected to manage your Calor Account. The basic functionality like most online applications will allow you to order gas, make payments, view transaction and usage information.  You will be apply to sign up to promotions and discounts when available. If you have multiple Calor accounts you will also be able to link them in MyCalorGas.

Your current account balance can also always be accessed through the portal. Additionally, your most recent bill or statement will reflect the balance as of the statement date. For further assistance, please contact Calor in the Republic of Ireland by calling 01 450 5000 or in Northern Ireland on 028 9045 5588. Please have your account number readily available when calling.

1. Log onto www.mycalorgas.com where you can find your balance and manage your account
2. Contact Calor for the Republic of Ireland on 01 450 5000 or for Northern Ireland on 028 9045 5588 (You will need your account number)

No problem, if you are experiencing technical issues please contact our Customer Support Team on ROI 01 450 5000 and NI 028 9045 5588. 

The EasiPay Payment Plan is designed to assist customers in managing the cost of their annual gas supply and standing charges. This plan allows customers to set up a fixed monthly direct debit payment. For example, a customer may choose to pay €120 or £100 per month towards their Calor Gas bills. These payments will accumulate on the customer's account and be applied to the outstanding balance.

For customers who have been with us for at least 12 months, the EasiPay plan amount will be calculated based on an average of their usage over the past 12 months. New customers will be set at a minimum of €120 or £100, which will be reviewed annually. If a customer's EasiPay plan does not align with their consumption, we will contact them to request an adjustment to the monthly amount. Alternatively, customers can make a one-time payment to their account.

As your energy usage may fluctuate, we recommend that you periodically review your monthly EasiPay amount. If you find that an adjustment is necessary, kindly contact us at the provided phone numbers to make the appropriate changes. This will ensure that your account remains in in-line with the Calor EasiPay terms.

The EasiPay option is available to domestic customers only and is subject to terms and conditions. To learn more or to sign up for the EasiPay plan, customers can log onto www.mycalorgas.com or contact one of our Payment agents directly at 01 450 5000 (Republic of Ireland) or at 028 9045 5588 (Northern Ireland).

The EasiPay option is available to domestic customers subject to terms and conditions.

We have designed our EasiPay Plan to help you to spread the cost of your peak fuel bills throughout the year. If you have already been a customer for 12 months, your EasiPay plan will be calculated based on an average of your usage over the 12 months. New customers are set at a minimum of €120 / £100 and reviewed during the year. If your EasiPay payment plan is not in line with your consumption we will be in touch with you to request an increase in the monthly amount, or alternatively, you can make a payment to your account.

The EasiPay Payment option allows you to pay us for your full year’s supply of gas and standing charges in 12 equal monthly planned payments. We will continue to supply your gas on a regular basis. A fixed amount is processed by Direct Debit on the 28th day of each month for Republic of Ireland customers, and on the 10th or 28th day of each month for Northern Ireland customers.

For further information use the Contact Us form on the Website or contact Calor for the Republic of Ireland on 01 450 5000 or for Northern Ireland on 028 9045 5588

For ROI customers, if you are currently on a Direct Debit and wish to switch to the EasiPay option, this can be done by logging onto www.mycalorgas.com. For any other changes, please contact our customer support teams by calling 01 450 5000 (ROI) or 028 9045 5588 (NI). We will assist in making the necessary changes to your account.

Twice yearly, we carry out a review of your account to ensure you are paying the correct monthly amount to cover your energy costs. 

We review your Calor invoices for the last year and then estimate what your total costs will be for the next 12 months. 

We then include your present account balance (debit or credit). The total amount to be collected is then calculated to give your new monthly payment. A letter is sent to inform you of any adjustment. 

Please note: if your account is in credit, you may be entitled to a refund subject to a review of your account. 

If you pay by EasiPay direct debit, it is normal to build up a credit over the summer months. The credit will then be used during the winter when you are likely to use more energy. You can still request a refund, but your future direct debit payments may need to change.