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The energy that connects us

Save this May with a switch to Calor gas for your home!

Get a FREE boiler when you make the switch from oil to Calor gas. Plus, new customers get their first 750 litres of gas on us! That’s one way to put a spring in your step!

Terms & Conditions Apply.

Reasons to switch to Calor

Reasons to make the switch

Our Calor LPG home energy system is a perfect fit for your home – compact, easy to manage and always there to provide reliable warmth. Calor gas is a cleaner fuel with lower carbon emissions than oil, and you have the option of using a blend of our renewable gas - BioLPG, without having to change a thing.

  • Lower Carbon

    LPG is cleaner burning than oil, reducing emissions and lessening environmental impact.*
  • Reliable Supply

    With our automatic top-up, you can relax knowing you always have a steady fuel supply.
  • Fuel Security

    Unlike oil, Calor gas cannot be stolen, particularly beneficial for remote, rural locations.
  • Customer Support

    Easy account management with our MyCalorgas portal and Easipay budget plan.

Get in touch with us today

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Calor's Privacy Policy

PRIVACY POLICY (“POLICY”)




You should know what information about you we collect and how we use it. This issue is very important to us, so we have set out full details in this Policy. Please take the time to read this Policy in full and understand it. You have complete control over your personal data processed by us and you have a genuine choice to accept or decline our requests to process your data.


We will only process your personal data with your consent, which we will confirm is freely given, specific, informed and unambiguous. You may withdraw your consent at any time where our right to process your personal data is based only on your consent.


WHO ARE WE?


Calor Teoranta is a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12. Calor Gas Northern Ireland Limited, is a company incorporated in Northern Ireland (registration number N10008192) and having its registered office at Airport Road West, Sydenham, Belfast, BT3 9EE (collectively "Calor").


Our websites www.calorgas.ie, shop.calorgas.ie and www.mycalorgas.com and the Liquefied Petroleum Gas (“LPG”) related products, services and materials available thereon (together, the “Website“) is owned and operated by Calor Teoranta, a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12.


We are a ‘data controller’ of the information you provide to us. We control the way information is used and processed. We will never wilfully disclose your personal data to any third parties without your prior consent. We have selected the Irish Data Protection Commissioner as our Lead Authority.


What INFORMATION do we collect and when?


We only collect information that we will genuinely use for the purposes set out in this Policy. Specifically, we collect:




  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:





    • Through hard copy paper fuel supply agreements signed by you;


    • By entering your details into MY CALOR GAS at www.calorgas.com;


    • Through forms, for example in signing up to an offers, news or a competition;


    • By sending us emails and text messages (SMS or MMS);


    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or


    • By registering accounts on any of our websites or mobile apps.






  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:

    • Through hard copy paper fuel supply agreements signed by you;
    • By entering your details into MY CALOR GAS at www.calorgas.com;
    • Through forms, for example in signing up to an offers, news or a competition;
    • By sending us emails and text messages (SMS or MMS);
    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or
    • By registering accounts on any of our websites or mobile apps.


    • Full details of the purchases you make;

    • Your Calor account number and related fuel transaction details;

    • Information on what you view, click on and access in and through our marketing emails and text messages (SMS or MMS), websites and mobile apps;

    • Technical information about the devices you use to access our websites and our apps;

    • Your social media content where this is in the public domain, and any messages you send to us via social media;

    • Eircode information;

    • Information from banking, credit card and credit reference agencies;

    • Profile information and insight from companies who already have information on you;

    • Information collected from our meter and telemetry systems;

    • Information collected independently by online advertising networks, which may include very limited information we collect from you by way of Facebook campaigns using a 'callback' feature and other methods of consumer 'profiling' as defined in the GDPR. We conduct these campaigns only with your consent and with the assistance of third party data processors, and customer contact centres, pursuant to strict data processing contracts. We note that Facebook itself is a third party data controller who processes your data by your consent alone. Calor does not provide any personal data to Facebook in return. It is a matter for you to review Facebook's Privacy Policies.


    HOW do we use your information?


    We use the information we collect for many reasons, here are just some reasons below:



    • To supply you with LPG and related LPG products;

    • To locate and assist you in a gas emergency situation and/or notify you in event of an interruption in LPG supply or necessity to shut off LPG supply;

    • To supply you with safety and technical information in relation to your LPG supply, including what to do in case of a gas leak or if you smell gas;

    • To ensure the LPG we supply to you is delivered, stored and metered in a safe manner;

    • To provide you with our websites and mobile apps;

    • To gather feedback from you; and


    To communicate with you about operational changes to our products, services, websites and mobile apps.


    WHO DO WE SHARE YOUR INFORMATION WITH?


    We cannot run our business or provide many of the services, LPG supply, and benefits you expect to receive without involving other people and businesses, and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.


    We share the information we collect with:



    • all of our group companies, brands and business units that have relationships with our customers and fuel users;

    • other people and businesses who help us provide our installations, websites, mobile apps, fuel products, and related services to you and any new business partners we may have;

    • Our professional advisors, our insurers and insurance brokers, banks, finance companies credit reference agencies, central and local government departments;

    • customer insight companies;

    • possible Rewards companies;

    • the Gardaí , local authorities, and the courts; and

    • other people who make a subject access request or "SAR" to us, where we are allowed to do so by law (see “Managing Your Information” below for what we mean by a “subject access request”).


    Social media, blogs, reviews, and similar services


    Any social media posts or comments you make to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter or LinkedIn) on which they are made and could be made public by that platform. These platforms are controlled by other people, not us, so we are not responsible for this sharing. You should review the terms and conditions and privacy policies of the social media platforms you use to ensure you understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you are unhappy about it.


    Any blog, review or other posts or comments you make about us, our products and services on any of our blog, review or user community services will be shared with all other members of that service and the public at large.


    You should ensure any comments you make on these services, and on social media in general are fit to be read by the public, and in particular are not offensive, insulting, defamatory, or infringing upon any of Calor's trademarks. You are responsible for ensuring that any comments you make comply with any relevant Policy on acceptable use of those services.


    SECURITY OF YOUR INFORMATION


    Much of the information we receive is provided in paper form, on our LPG supply contracts, or electronically, originating with your relevant device and then transmitted to us by your relevant telecoms network provider. Where it is within our control, we put measures in place to ensure this data is reasonably secure. Once your information is received by us, we take its security very seriously.


    We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores as much as possible.


    In particular, we follow an internationally recognised security standard known as “ISO 27001”, and the Payment Card Industry’s Data Security standards (otherwise known as “PCI-DSS”).


    We also use secure means to communicate with you where appropriate, such as ‘‘https’’ and other security and encryption protocols.


    INTERNATIONAL TRANSFER OF YOUR INFORMATION


    Although we are a business based in Ireland and Northern Ireland, we need to use suppliers who are of an international standing on occasion to help ensure you receive the very best in products and services from us.


    To allow us to run our business on this basis, the information we collect may be transferred to, stored and used at premises in countries around the world, outside of the EEA. Our transfer of information to other countries could result in that information being available to government and other authorities in those countries under their laws.


    Calor will never transfer data abroad without strict adherence to the requirements of the General Data Protection Regulation ("GDPR") and EU law to ensure your personal data enjoys the same safeguards elsewhere as it would at home.


    HOW LONG DO WE KEEP YOUR INFORMATION FOR?


    In accordance with our legal data protection, marketing and privacy obligations, we will only retain your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place.


    We will then either securely delete it or anonymise it so that it cannot be linked back to you.


    MANAGING YOUR INFORMATION


    You can contact us to discuss your information at any point in time using the details provided below.


    It is very important to us that all the information we hold about you remains accurate and up-to-date at all times to reduce the chances of us having a misunderstanding. We try hard to make sure this is the case at all times regardless of what information we hold about you.


    We need your help in doing so though. If you have any account with us, online at MY CALOR GAS or for your home fuel supply, please ensure that the information you provide to us through that account (e.g. any contact information you provide) remains accurate and up-to-date. Please review and update it regularly.


    You have a number of rights which we respect and aim to uphold in all that we do. These rights include:



    1. Correcting inaccurate information.

    2. Stopping our marketing. We provide the means for you to stop all email and text (SMS or MMS) communications you receive from us – please see the ‘unsubscribe’ link and ‘STOP’ details we include in each email and text respectively. You can also contact us at any time using the details below and let us know what you would like us to change.

    3. Asking us about your information. You have the right to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. Certain exemptions and conditions apply to this right. It should be made in writing or by email to Calor’s Legal Department, Long Mile Road, Dublin 12 or by email to legal.department@calorgas.ie and you are required to give us reasonable details about the information you seek. We may also charge a fee where appropriate.

    4. Reviewing our use of automatic computer processing. You can ask us to have one of our staff review a decision about you which has been taken automatically by computer.

    5. Asking us to restrict the processing of your information in certain circumstances..


    We reserve the right not to comply with any requests we receive where we may lawfully do so, if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.


    If you have any complaints about our use of your information, please contact us. We will do our very best to resolve any complaint to your satisfaction. If you feel we do not meet the high standards we expect of ourselves, you may have a right to complain to the Irish Data Protection Commission ("DPC") at www.dataprotection.ie , or to the Northern Ireland office of the UK Information Commission ("ICO") at www.ico.org.uk.


    Updates to this Privacy Policy


    We review our use of your information regularly. In doing so, we may change what we collect, how we keep it and what we will do with it.


    As a result, we will need to change this Policy from time to time to keep it accurate and up to date.


    If we change this Policy, we will endeavour to tell you about it. That way you can check to see if you are happy with our Policy, before proceeding any further. Please look out for notices from us.


    If, following any changes, you continue to use our websites and mobile apps, contact us by telephone or otherwise provide information to us (for example through our stores or social media) we will take it that you agree to those changes. Contact us


    If you want any further information about our use of your information, our websites or mobile apps or have any other privacy questions relating to us, we’d be happy to help you.


    Please contact us by email at legal.department@calorgas.ie or call 01 450 5000 or write to us at:


    Legal Department, Calor Teoranta, Long Mile Road, Dublin 12


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    BioLPG

    Atlantic Consulting BioLPG 2018

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    Calor Home Energy Offer May 2025 - Free Boiler + 750 Litres of gas promotion.

    1.  These Terms and Conditions of Calor Teoranta, trading as Calor Gas, Calor Ireland, and Calor Kosangas (“Calor”)/Calor Gas Northern Ireland Limited, trading as Calor Gas and Calor Kosangas 
    (“Calor”), apply only to new domestic and/or self-build domestic Calor customers resident in Republic of Ireland or Northern Ireland signing up for a new Gas Supply Agreement (the “Supply Agreement”) for a fixed term of 24 months (the “Customer”).
    2.  This May Special Offer document and these Terms and Conditions are only available to New Domestic Customers whose expected consumption has been assessed by a Calor Sales Representative and is anticipated to be in excess of 1 tonne of LPG annually. The Calor Sales Representative will make the final determination as to whether a customer meets the requirements for the May Special Offer. This decision is made at the sole discretion of the Calor Sales Representative and is final and binding.
    3. This May Special Offer is only available to New Domestic Customers who have entered into an Agreement for new bulk gas installations of Calor home heating for domestic, self-build customers 
    in the Republic of Ireland or Northern Ireland. This May Special Offer does not apply to change of ownership customers or metered estate customers.
    4. Where a New Domestic Customer satisfies the conditions set out at Clause 1 – 3 above the Customer shall be entitled to 750 litres of Free LPG (the “May Special Offer”).
    5. Only one May Special Offer available per Domestic customer and any claims relating to subsequent installations will not be valid.
    6. Domestic Customers are responsible for ensuring that their gas installation is installed by persons who have successfully completed the appropriate gas installer course, who are registered with [RGII/Gas Safe] to carry out work on LPG installations that such installations are installed in accordance with the appliance manufacturer’s instructions. Calor will not be responsible or liable for or in connection with the installation of any new LPG appliance under this May Special Offer.
    7. All gas installations must be installed and certified to conform to the requirements of Irish Standard 820 Non-Domestic Gas Installations/ Gas Safety (Installation and Use) Regulations (Northern Ireland) 2004, current Building Regulations and appliance manufacturer’s installation instructions.
    8. Furthermore, Calor will not be responsible or liable for or in connection with the warranty or manufacture of any new LPG appliance which has been installed, for which the May Special Offer has 
    been redeemed. The Customer is responsible for ensuring that they maintain their new LPG appliance in accordance with the new LPG appliance manufacturer’s instructions.
    9.  Clause 17 of the Supply Agreement in respect of the limitation of liability of Calor will apply to the May Special Offer as if it were set out in full herein and as if the defined term “Equipment” was defined as including “new LPG appliance” in the sub-clause thereunder.
    10. Applications to qualify for and avail of the May Special Offer will be subject to inspection, verification and acceptance by Calor personnel.
    11. Calor reserve the right to withhold or withdraw the May Special Offer at any stage if eligibility criteria are not met or if any relevant information is withheld or misrepresented.
    12. The May Special Offer is non-transferable and cannot be refunded or exchanged. There is no monetary cash value offered.
    13. The May Special Offer is subject to availability and may be withdrawn or changed by Calor at any time and without notice.
    14. The May Special Offer is available in conjunction with the standard “New Domestic Customer Offer” only and no other offer may be applied.
    15. The May Special Offer is valid from 1ˢᵗ May 2025 and ends on 31ˢᵗ May 2025.
    16. Installations must be complete before 31ˢᵗ August 2025 in order to avail of this promotion.
    17. Only persons aged 18 and over can apply for the May Special Offer.
    18. In the event that any of these Terms and Conditions conflicts with any of the terms of the Supply Agreement, these Terms and Conditions will prevail.
    19. A Calor employee and/or a Calor third party contractor and/or any member of a Calor employee’s immediate and or extended family and/or a Calor third party contractor’s immediate and or extended family are excluded from ever availing of these terms and conditions.
    20. Calor is committed to protecting the personal data of its customers and ensuring your privacy. To the extent that Calor collects personal data from the Customer in the course of performing its 
    obligations under the Promotion and/or to administer the Customer’s account and to provide our services and products, Calor will only process such personal data in accordance with its 
    obligations:
    a. in the Republic of Ireland under the Data Protection Acts 1988 to 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”); and
    b. in Northern Ireland under the UK Data Protection Act 2018, the UK General Data Protection Regulation (“UKGDPR”) and any legislation in Northern Ireland to implement the UKGDPR.