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Support for Gas Cylinders

Get assistance for all your enquiries regarding our gas cylinders.

Explore our gas cylinder help and support section where we've gathered helpful information on refills and exchange, safety guidelines, and technical insights for your gas cylinders. 

Cylinder refills and exchange

No. You have purchased the gas stored in the Calor Cylinder. All Calor branded cylinders are not for sale and are at all times the property of Calor and are only to be filled by Calor Gas. 
We recommend that you return Calor Cylinders to your local Calor Retailer.  A comprehensive list can be found in the CYLINDER Section, click on find your local retailer and enter your location in the box provided.  Note: for LARGE cylinders (19 Kg size and above) please contact the Retailer in advance.

Calor owns the cylinder, you are buying a fill of gas. You will need to pay a cylinder service charge for the use of the Calor cylinder which covers the cost and maintenance of the Calor cylinder.

Calor request that you register this charge with Calor.  You need to complete the Cylinder Service charge registration form with the receipt from the retailer and return them to Calor. Please register your cylinder here.

All Calor cylinders (old or otherwise) are visually inspected when they arrive to the plant. Damaged cylinders (gouges, dents, cuts, bent shrouds/bases) are selected for destruction and put to one side. These are inspected again by a trained operative. If they are deemed unusable then they are degassed and put beyond use (crushed). The waste metal is then sent to a recycling plant.

Register your Calor cylinder

All small butane and propane cylinders up to 13.15 Kg can be returned 1 for 1 without incurring a further Calor cylinder service charge except for Patio Gas cylinders. If you do not have an empty patio gas cylinder you will need to buy a service charge.  Large cylinders (19 – 47 Kg) can be similarly returned.  If you wish to return a small cylinder for a large one there is an additional cylinder service charge.

Yes.  Provided that you can comply with the following: 

1. Register the Cylinder Service Charge with Calor;

2. Return the cylinder to your local Calor retailer;

3. Complete and return the Cylinder Service Return Form to Calor.  

We will refund you partially based on the cost of the service charge, which is worked out on a sliding scale. For a refund to be processed proof of purchase must be provided.

Within 1 year of purchase= 70% refund

Within 2 years of purchase = 60% refund

Within 3 years of purchase = 50% refund

Within 4 years of purchase = 40% refund

Within 5 years of purchase = 30% refund

Within 6 years of purchase = 20% refund

Within 7 years of purchase = 10% refund

Over 7 years after purchase = no refund

Yes. You must purchase a patio gas cylinder service charge if you do not have an empty patio gas cylinder available. Please remember to retain proof of purchase should you wish to apply for a cylinder service charge refund in the future. Calor will refund customers partially based on the cost of the service charge, which is worked out on a sliding scale.  Please register your cylinder here.
You will be subject to a Cylinder Service Charge.  This is a charge for the use of the Cylinder. Calor request that you register this charge with Calor.  You need to complete the Cylinder Service charge registration form with the receipt from the retailer and return them to Calor. Please register your cylinder here.

Cylinder Service Charge and Cylinder Refund Forms:

Download our cylinder registration form and our cylinder refund form here.

Please note that refunds can only be processed with proof of purchase and within the specified time frame stated on the form.

Cylinder Refund Form

Should you require a cylinder refund, please download the form below:

Cylinder Refund Form Download

Cylinder Service Charge Registration Form

Our Cylinder Service Charge is available for download here:

Cylinder Service Charge Form Download

Register your cylinder online

Information about cylinder regulators, appliances, technical aspects, and safety.

Regulators for cylinders

A regulator is the connection piece that joins the valve of the Calor Cylinder to the hose from the appliance. It regulates the pressure and flow of LPG from the cylinder to the appliance as required.

Depending on the appliance in question the regulator will be set for either Propane or Butane LPG. If there is no regulator fitted to your appliance, please refer to the manufacturer’s guide.  This should include which type of gas is to be used with the appliance.

A full range of available regulators is available in the Toolbox section of the Calor shop.

Appliances

The Health & Safety Authorities (e.g. HSA) recommend that all Gas appliances are serviced annually by a Registered Gas Installer.  A list of Registered Installers in your local area can be found on the RGII website, www.rgii.ie.

The HSENI recommends that all gas appliances are serviced every 12 months by an appropriately qualified Gas Safe registered installer. There are relevant statutory duties applicable to employers and landlords in this respect. A list of Registered Installers in your local area can be found at www.gassaferegister.co.uk

 

All LPG appliances that require installation must be installed and connected by an approved gas installer. 

For the Republic of Ireland a list of Registered Installers in your local area can be found on the RGII website, www.rgii.ie.   

For Northern Ireland a list of Registered Installers in your local area can be found at www.gassaferegister.co.uk

 

Like all fuels, LPG is capable of producing Carbon Monoxide if incomplete combustion is present, i.e. they are not burning efficiently.  An annual service by a registered installer is recommended to check for this. 

For the Republic of Ireland a list of Registered Installers in your local area can be found on the RGII website, www.rgii.ie.   

For Northern Ireland a list of Registered Installers in your local area can be found at www.gassaferegister.co.uk.

Technical & Safety

  1. The shell of each cylinder is visually inspected as it enters the filling area.
  2. The base of each cylinder is visually inspected.
  3. The valve and the tare disc retest date of each cylinder is visually inspected.
  4. The gasket of each cylinder is inspected/replaced as required.
  5. The cylinder is leak tested as it goes though the filling process
  6. The valve is leak tested after the filling process
  7. The weight of the filled cylinder is rechecked at the end of the filling process.

Assuming a cylinder passes the above tests, it is then sealed/clipped to indicate that it has been filled safely and has passed our safety and quality checks.

If a cylinder fails inspection at any point, it is set aside for further inspection. It is then either sent to our refurbishment plant or degassed and destroyed.

No, they are not. You will need to check the valve type on the cylinder and type of gas in the cylinder. This information will determine the regulator you need. Please check with your local Calor retailer for advice. For further information contact us on 014505000 for Republic of Ireland or for Northern Ireland on 028 9045 5588.

What size cylinder do I need?

To determine the size of propane gas cylinder you need consider your gas usage, such as the number and type of appliances you'll be fuelling, and how often. Also your available storage space. Gas cylinder sizes range from small, suitable for camping or grilling, to large, commonly used for residential or commercial purposes.

Using your gas cylinder

Gas for home

Cylinder usage

Yes, if you do not have the space for a bulk tank you can run your central heating system using our large Calor cylinders.

For further information contact us on 014505000 for Republic of Ireland or for Northern Ireland on 028 9045 5588.

Read more about our Domestic Energy solutions here.

Yes you can. You will need to purchase an LPG appliance – this appliance will need to be installed by an RGII / Gas Safe installer.

For Republic of Ireland go to the Registered Gas Installers of Ireland website. For Northern Ireland go to Gas Safe Register website.

For further information contact us on 014505000 for Republic of Ireland or for Northern Ireland on 028 9045 5588.

Yes and No. 

Yes for BUTANE cylinders – Yellow & Blue. 

No for PROPANE Cylinders – Red, Silver & Green   

The size of your gas appliance and the level of heat will influence the length of time you will get. We have included some examples below to help give you an idea.
A 11kg patio gas cylinder will power a 13kw patio gas heater on full power for up to 11 hours. If the heater is on a reduced power you may get longer from your 11kg patio gas cylinder.

In the Republic of Ireland the types of Gas remain the same.  All Calor cylinders contain either Propane (Red/ Green / Silver) or Butane (yellow or Blue) LPG.  In some cases the valves at the top of the cylinders are different, if you contact our Cylinder Customer support team and provide details of the Cylinder valve required they will be able to advise where replacement cylinders can be sourced.  Alternatively, a comprehensive list of Retailers and the stock type available can be found in the CYLINDER Section, click on find your local retailer and enter your location in the box provided. 

Still need help?

Can't find the answer you are looking for?

Complete the form and a member of the Calor team will get in touch to help with your query.

We need to ask this due to data protection law but it will also help us to service you more efficiently.

To keep things safe we will always respond to you using the email you registered with on My Calor Gas.

Calor's Privacy Policy

PRIVACY POLICY (“POLICY”)

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You should know what information about you we collect and how we use it. This issue is very important to us, so we have set out full details in this Policy. Please take the time to read this Policy in full and understand it. You have complete control over your personal data processed by us and you have a genuine choice to accept or decline our requests to process your data.


We will only process your personal data with your consent, which we will confirm is freely given, specific, informed and unambiguous. You may withdraw your consent at any time where our right to process your personal data is based only on your consent.


WHO ARE WE?


Calor Teoranta is a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12. Calor Gas Northern Ireland Limited, is a company incorporated in Northern Ireland (registration number N10008192) and having its registered office at Airport Road West, Sydenham, Belfast, BT3 9EE (collectively "Calor").


Our websites www.calorgas.ie, shop.calorgas.ie and www.mycalorgas.com and the Liquefied Petroleum Gas (“LPG”) related products, services and materials available thereon (together, the “Website“) is owned and operated by Calor Teoranta, a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12.


We are a ‘data controller’ of the information you provide to us. We control the way information is used and processed. We will never wilfully disclose your personal data to any third parties without your prior consent. We have selected the Irish Data Protection Commissioner as our Lead Authority.


What INFORMATION do we collect and when?


We only collect information that we will genuinely use for the purposes set out in this Policy. Specifically, we collect:




  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:





    • Through hard copy paper fuel supply agreements signed by you;


    • By entering your details into MY CALOR GAS at www.calorgas.com;


    • Through forms, for example in signing up to an offers, news or a competition;


    • By sending us emails and text messages (SMS or MMS);


    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or


    • By registering accounts on any of our websites or mobile apps.






  • All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:

    • Through hard copy paper fuel supply agreements signed by you;
    • By entering your details into MY CALOR GAS at www.calorgas.com;
    • Through forms, for example in signing up to an offers, news or a competition;
    • By sending us emails and text messages (SMS or MMS);
    • By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for supply you have made, or a complaint; or
    • By registering accounts on any of our websites or mobile apps.


    • Full details of the purchases you make;

    • Your Calor account number and related fuel transaction details;

    • Information on what you view, click on and access in and through our marketing emails and text messages (SMS or MMS), websites and mobile apps;

    • Technical information about the devices you use to access our websites and our apps;

    • Your social media content where this is in the public domain, and any messages you send to us via social media;

    • Eircode information;

    • Information from banking, credit card and credit reference agencies;

    • Profile information and insight from companies who already have information on you;

    • Information collected from our meter and telemetry systems;

    • Information collected independently by online advertising networks, which may include very limited information we collect from you by way of Facebook campaigns using a 'callback' feature and other methods of consumer 'profiling' as defined in the GDPR. We conduct these campaigns only with your consent and with the assistance of third party data processors, and customer contact centres, pursuant to strict data processing contracts. We note that Facebook itself is a third party data controller who processes your data by your consent alone. Calor does not provide any personal data to Facebook in return. It is a matter for you to review Facebook's Privacy Policies.


    HOW do we use your information?


    We use the information we collect for many reasons, here are just some reasons below:



    • To supply you with LPG and related LPG products;

    • To locate and assist you in a gas emergency situation and/or notify you in event of an interruption in LPG supply or necessity to shut off LPG supply;

    • To supply you with safety and technical information in relation to your LPG supply, including what to do in case of a gas leak or if you smell gas;

    • To ensure the LPG we supply to you is delivered, stored and metered in a safe manner;

    • To provide you with our websites and mobile apps;

    • To gather feedback from you; and


    To communicate with you about operational changes to our products, services, websites and mobile apps.


    WHO DO WE SHARE YOUR INFORMATION WITH?


    We cannot run our business or provide many of the services, LPG supply, and benefits you expect to receive without involving other people and businesses, and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.


    We share the information we collect with:



    • all of our group companies, brands and business units that have relationships with our customers and fuel users;

    • other people and businesses who help us provide our installations, websites, mobile apps, fuel products, and related services to you and any new business partners we may have;

    • Our professional advisors, our insurers and insurance brokers, banks, finance companies credit reference agencies, central and local government departments;

    • customer insight companies;

    • possible Rewards companies;

    • the Gardaí , local authorities, and the courts; and

    • other people who make a subject access request or "SAR" to us, where we are allowed to do so by law (see “Managing Your Information” below for what we mean by a “subject access request”).


    Social media, blogs, reviews, and similar services


    Any social media posts or comments you make to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter or LinkedIn) on which they are made and could be made public by that platform. These platforms are controlled by other people, not us, so we are not responsible for this sharing. You should review the terms and conditions and privacy policies of the social media platforms you use to ensure you understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you are unhappy about it.


    Any blog, review or other posts or comments you make about us, our products and services on any of our blog, review or user community services will be shared with all other members of that service and the public at large.


    You should ensure any comments you make on these services, and on social media in general are fit to be read by the public, and in particular are not offensive, insulting, defamatory, or infringing upon any of Calor's trademarks. You are responsible for ensuring that any comments you make comply with any relevant Policy on acceptable use of those services.


    SECURITY OF YOUR INFORMATION


    Much of the information we receive is provided in paper form, on our LPG supply contracts, or electronically, originating with your relevant device and then transmitted to us by your relevant telecoms network provider. Where it is within our control, we put measures in place to ensure this data is reasonably secure. Once your information is received by us, we take its security very seriously.


    We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores as much as possible.


    In particular, we follow an internationally recognised security standard known as “ISO 27001”, and the Payment Card Industry’s Data Security standards (otherwise known as “PCI-DSS”).


    We also use secure means to communicate with you where appropriate, such as ‘‘https’’ and other security and encryption protocols.


    INTERNATIONAL TRANSFER OF YOUR INFORMATION


    Although we are a business based in Ireland and Northern Ireland, we need to use suppliers who are of an international standing on occasion to help ensure you receive the very best in products and services from us.


    To allow us to run our business on this basis, the information we collect may be transferred to, stored and used at premises in countries around the world, outside of the EEA. Our transfer of information to other countries could result in that information being available to government and other authorities in those countries under their laws.


    Calor will never transfer data abroad without strict adherence to the requirements of the General Data Protection Regulation ("GDPR") and EU law to ensure your personal data enjoys the same safeguards elsewhere as it would at home.


    HOW LONG DO WE KEEP YOUR INFORMATION FOR?


    In accordance with our legal data protection, marketing and privacy obligations, we will only retain your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place.


    We will then either securely delete it or anonymise it so that it cannot be linked back to you.


    MANAGING YOUR INFORMATION


    You can contact us to discuss your information at any point in time using the details provided below.


    It is very important to us that all the information we hold about you remains accurate and up-to-date at all times to reduce the chances of us having a misunderstanding. We try hard to make sure this is the case at all times regardless of what information we hold about you.


    We need your help in doing so though. If you have any account with us, online at MY CALOR GAS or for your home fuel supply, please ensure that the information you provide to us through that account (e.g. any contact information you provide) remains accurate and up-to-date. Please review and update it regularly.


    You have a number of rights which we respect and aim to uphold in all that we do. These rights include:



    1. Correcting inaccurate information.

    2. Stopping our marketing. We provide the means for you to stop all email and text (SMS or MMS) communications you receive from us – please see the ‘unsubscribe’ link and ‘STOP’ details we include in each email and text respectively. You can also contact us at any time using the details below and let us know what you would like us to change.

    3. Asking us about your information. You have the right to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. Certain exemptions and conditions apply to this right. It should be made in writing or by email to Calor’s Legal Department, Long Mile Road, Dublin 12 or by email to legal.department@calorgas.ie and you are required to give us reasonable details about the information you seek. We may also charge a fee where appropriate.

    4. Reviewing our use of automatic computer processing. You can ask us to have one of our staff review a decision about you which has been taken automatically by computer.

    5. Asking us to restrict the processing of your information in certain circumstances..


    We reserve the right not to comply with any requests we receive where we may lawfully do so, if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.


    If you have any complaints about our use of your information, please contact us. We will do our very best to resolve any complaint to your satisfaction. If you feel we do not meet the high standards we expect of ourselves, you may have a right to complain to the Irish Data Protection Commission ("DPC") at www.dataprotection.ie , or to the Northern Ireland office of the UK Information Commission ("ICO") at www.ico.org.uk.


    Updates to this Privacy Policy


    We review our use of your information regularly. In doing so, we may change what we collect, how we keep it and what we will do with it.


    As a result, we will need to change this Policy from time to time to keep it accurate and up to date.


    If we change this Policy, we will endeavour to tell you about it. That way you can check to see if you are happy with our Policy, before proceeding any further. Please look out for notices from us.


    If, following any changes, you continue to use our websites and mobile apps, contact us by telephone or otherwise provide information to us (for example through our stores or social media) we will take it that you agree to those changes. Contact us


    If you want any further information about our use of your information, our websites or mobile apps or have any other privacy questions relating to us, we’d be happy to help you.


    Please contact us by email at legal.department@calorgas.ie or call 01 450 5000 or write to us at:


    Legal Department, Calor Teoranta, Long Mile Road, Dublin 12


    Please fix all the error(s) and then submit the form.

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