We have moved to a paperless billing system. Your invoices are now sent directly to your registered email address and are also available to view and download through your My Calor Gas account.

Your gas tank levels can be viewed through your online Portal. Please note that these readings are not live and are intended to provide a general indication of the gas remaining in your tank. The displayed level should be used as an estimate only.

Industry standards and safety guidelines are regularly reviewed and updated. As a result, your tank installation must comply with current requirements, even if it has been in the same location for many years without previous issues.

Our Bulk Gas Tanks are large fixed installations at your property, while gas cylinders are smaller portable containers used for gas supply. Knowing which product you have is important and helps us direct your enquiry to the correct team.

Many billing, invoice, delivery, and account related queries can be answered through our website or your My Calor Gas account. We recommend checking these resources first, as you may be able to find the information you need quickly and conveniently online.

If you cannot find the information you need, our specialist support teams are available to help:

For payment, billing, invoice, delivery, or account queries, please contact our Customer Support Teams and select the relevant option on our menu:

• For ROI: 014505000
• For NI: 02890455588

The support team that can help will depend on whether you use a bulk gas tank or gas cylinders. Please identify your gas supply type first so your enquiry can be directed correctly and contact us on the numbers below:

• For ROI: 014505000
• For NI: 02890455588

We have customer service teams based in both Belfast and Dublin so depending on your enquiry, account or delivery, you may receive a call or message from either a Republic of Ireland (00353) or Northern Ireland (028) telephone number. There are genuine Calor communications and may be sent regardless of whether you are a customer in the Republic of Ireland or Northern Ireland.

We send annual reminders to our Bulk Tank Customers to explain who is responsible for maintaining different parts of their gas installation. This helps to ensure that your gas system remains safe and compliant.

After installation of a Bulk Tank is complete, it is our customers are then responsible for maintaining the pipework equipment and gas appliances, and for ensuring that an annual gas safety check is carried out by a Registered Gas Installer (RGI) in the Republic of Ireland or a Gas Safe Registered Engineer in Northern Ireland. 

Please note: If your property is supplied through a Calor Metered Installation, this does not apply. Please contact our meter support team on the numbers below, choosing option 4 and then option 1, and they will be happy to advise you around the maintenance and upkeep of your site.

• For ROI: 014505000
• For NI: 02890455588

Yes, if you own pipework and appliances connected to your bulk tank, it is your responsibility to arrange an annual gas safety inspection with a qualified Registered Gas Installer (RGI) in the Republic of Ireland or a Gas Safe Registered Engineer in Northern Ireland. 

 If you are in the Republic of Ireland you can find a Registered Gas Installer through the Registered Gas Installers of Ireland website:  Registered Gas Installers of Ireland website: Registered Installers - Registered Gas Installers

If you are in Northern Ireland, you can find a Gas Safe Registered Installer through the Gas Safe Registere website go to the Gas Safe Register website. Gas Safe Register | nidirect

The portal currently supports one username and password per account and does not offer separate user logins or access levels. If multiple people need access, users must share the same login details. All users will have the same permissions including viewing bills, making payments and updating account information. If multiple accounts are linked, you can switch between them after signing in.

Calor Telemetry is a remote tank monitoring system that monitors the gas level in your Bulk Tank. It provides tank level readings to Calor to support delivery planning and Automatic Top up. Where Calor Telemetry is required for your supply arrangement, it forms part of the service and does not need to be separately requested by the customer.

There are a number of benefits including:

• Remote monitoring of your tank levels
• Automatic Notifications to Calor when your tank requires a delivery
• Reduced risk of your tank running low or running out of gas
• Improved delivery planning and supply reliability

You can view your last read tank levels on your My Calor Gas Account. For eligible Commercial customers, automated telemetry reports can be sent to a nominated email address .Depending on your business requirements these can be provided daily or weekly where possible giving you greater visibility of your gas usage.

Calor has invested significantly in its supply network and digital logistics technology to provide a reliable LPG supply. Our delivery infrastructure includes:

• Sea terminals in Cork, Dublin and Belfast
• Strategic storage facilities in Claremorris and Sligo
• Ireland's largest LPG tanker fleet
• Secure supply from the Whitegate Refinery and additional European supply sources

Combined with our route optimisation technology and telemetry monitoring, this helps us to deliver gas safely and efficiently to our customers.

Customers in Northern Ireland are supported by Calor Ireland for all account enquiries, gas orders, deliveries, and customer service. While some customers may be directed to the Calor GB website or phone line through online searches, Northern Ireland customers should contact Calor Ireland, as Calor GB cannot assist with Northern Ireland accounts.

Calor Ireland serves customers in Northern Ireland and the Republic of Ireland. Calor GB serves customers in England, Scotland, and Wales.