The delivery tracking system is an SMS-based notification service that provides real-time visibility of gas delivery progress, including delivery window confirmation, live tracking links, and completion notifications.

The system triggers automated SMS messages for a customer’s delivery of gas.

The customer will receive one SMS containing a tracking link, allowing them to follow the status of their delivery in real time.

Once the delivery attempt is made, the customer will then receive a second SMS confirming:

• That the order has been successfully delivered and displaying the amount of gas delivered as part of that order.
• Or advising that the delivery was unsuccessful and needs to be rescheduled.

The tracking link displays real-time data related to the customer’s specific delivery, including the driver’s location on the route and the current delivery status. It does not display any information outside of the customer’s own delivery record.

No. All eligible customers automatically receive SMS notifications without the need for registration or manual activation.

If a customer’s mobile number is wrong or not provided, the process to fix this is a combination of manual and automatic follow up. Customers may contact us if they are not receiving expected text messages. In addition we’ll monitor failed or bounced SMS reports on our side and update the customer’s details as needed.

This solution enhances customer service visibility into driver routes and delivery progression, enabling agents to provide more accurate and timely updates. This reduces inbound queries related to delivery times and status.

This solution enhances customer service visibility into driver routes and delivery progression, enabling agents to provide more accurate and timely updates. This reduces inbound queries related to delivery times and status.

This service will be available to both Domestic customers and Commercial Bulk customers.

There is no cost to customers for using this service.

If you stop receiving notifications, our customer service team can review your account and ensure your contact details are correctly updated in our system.

Yes. To update your phone number, please contact our customer service team, and they will make the change for you.

As these messages form part of our delivery service communications, there is no option to opt out.

You will receive an SMS notification with details of your delivery window. Depending on when your delivery is scheduled, this may be sent in advance or on the day of delivery.

 If you need to change your delivery date, please contact our customer service team, who can update your details and reschedule the delivery for you.

If the driver is unable to access your property, you will receive a notification advising that the delivery has failed. Your delivery will then be automatically rescheduled.

If the driver’s notes show that the customer has requested a call before arrival, the driver will still make that call.

You can track the status of your delivery at any time using the tracking link sent in your initial SMS notification.

? No, you don’t need to be home. However, you must ensure that your site is safe and accessible for our drivers before they arrive.

No, the tracking system does not support adding special delivery instructions. However, if you need to provide specific instructions, you can contact our customer service team, and they will assist you.

You can’t reply to the SMS. If you need assistance, please click the ‘Need Help’ section in your tracking link for all relevant contact information.