You should know what information about you we collect and how we use it. This issue is very important to us, so we have set out full details in this Policy. Please take the time to read this Policy in full and understand it. You have complete control over your personal data processed by us and you have a genuine choice to accept or decline our requests to process your data.
We will only process your personal data with your consent, which we will confirm is freely given, specific, informed and unambiguous. You may withdraw your consent at any time where our right to process your personal data is based only on your consent.
Who are we?
Calor Teoranta is a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12. Calor Gas Northern Ireland Limited, is a company incorporated in Northern Ireland (registration number N10008192) and having its registered office at Airport Road West, Sydenham, Belfast, BT3 9EE (collectively "Calor").
Our websites www.calorgas.ie, shop.calorgas.ie and www.mycalorgas.com and the Liquefied Petroleum Gas (“LPG”) related products, services and materials available thereon (together, the “Website“) is owned and operated by Calor Teoranta, a company incorporated in Ireland (registration number 15249) and having its registered office at Long Mile Road, Dublin 12.
We are a ‘data controller’ of the information you provide to us. We control the way information is used and processed. We will never wilfully disclose your personal data to any third parties without your prior consent. We have selected the Irish Data Protection Commissioner as our Lead Authority.
What information do we collect and when?
We only collect information that we will genuinely use for the purposes set out in this Policy. Specifically, we collect:
How do we use your information?
We use the information we collect for many reasons, here are just some reasons below:
To communicate with you about operational changes to our products, services, websites and mobile apps.
Who do we share your Information with?
We cannot run our business or provide many of the services, LPG supply, and benefits you expect to receive without involving other people and businesses, and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.
We share the information we collect with:
Social media, blogs, reviews, and similar services
Any social media posts or comments you make to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter or LinkedIn) on which they are made and could be made public by that platform. These platforms are controlled by other people, not us, so we are not responsible for this sharing. You should review the terms and conditions and privacy policies of the social media platforms you use to ensure you understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blog, review or user community services will be shared with all other members of that service and the public at large.
You should ensure any comments you make on these services, and on social media in general are fit to be read by the public, and in particular are not offensive, insulting, defamatory, or infringing upon any of Calor's trademarks. You are responsible for ensuring that any comments you make comply with any relevant Policy on acceptable use of those services.
Security of your information
Much of the information we receive is provided in paper form, on our LPG supply contracts, or electronically, originating with your relevant device and then transmitted to us by your relevant telecoms network provider. Where it is within our control, we put measures in place to ensure this data is reasonably secure. Once your information is received by us, we take its security very seriously.
We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores as much as possible.
We also use secure means to communicate with you where appropriate, such as ‘‘https’’ and other security and encryption protocols.
International Transfer of your Information
Although we are a business based in Ireland and Northern Ireland, we need to use suppliers who are of an international standing on occasion to help ensure you receive the very best in products and services from us.
To allow us to run our business on this basis, the information we collect may be transferred to, stored and used at premises in countries around the world, outside of the EEA. Our transfer of information to other countries could result in that information being available to government and other authorities in those countries under their laws.
Calor will never transfer data abroad without strict adherence to the requirements of the General Data Protection Regulation ("GDPR") and EU law to ensure your personal data enjoys the same safeguards elsewhere as it would at home.
How long do we keep your Information for?
In accordance with our legal data protection, marketing and privacy obligations, we will only retain your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place.
We will then either securely delete it or anonymise it so that it cannot be linked back to you.
Managing your Information
You can contact us to discuss your information at any point in time using the details provided below.
It is very important to us that all the information we hold about you remains accurate and up-to-date at all times to reduce the chances of us having a misunderstanding. We try hard to make sure this is the case at all times regardless of what information we hold about you.
We need your help in doing so though. If you have any account with us, online at MY CALOR GAS or for your home fuel supply, please ensure that the information you provide to us through that account (e.g. any contact information you provide) remains accurate and up-to-date. Please review and update it regularly.
You have a number of rights which we respect and aim to uphold in all that we do. These rights include:
We reserve the right not to comply with any requests we receive where we may lawfully do so, if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.
If you have any complaints about our use of your information, please contact us. We will do our very best to resolve any complaint to your satisfaction. If you feel we do not meet the high standards we expect of ourselves, you may have a right to complain to the Irish Data Protection Commission ("DPC") at www.dataprotection.ie, or to the Northern Ireland office of the UK Information Commission ("ICO") at www.ico.org.uk.
We review our use of your information regularly. In doing so, we may change what we collect, how we keep it and what we will do with it.
As a result, we will need to change this Policy from time to time to keep it accurate and up to date.
If we change this Policy, we will endeavour to tell you about it. That way you can check to see if you are happy with our Policy, before proceeding any further. Please look out for notices from us.
If, following any changes, you continue to use our websites and mobile apps, contact us by telephone or otherwise provide information to us (for example through our stores or social media) we will take it that you agree to those changes.
If you want any further information about our use of your information, our websites or mobile apps or have any other privacy questions relating to us, we’d be happy to help you.
Please contact us by email at firstname.lastname@example.org or call 1850 812 450 or write to us at:
Legal Department, Calor Teoranta, Long Mile Road, Dublin 12