FAQ

Yes, we supply Liquefied Petroleum Gas (LPG) bulk storage tanks, above and below ground and semi mounded, for domestic and commercial uses. If you would like to find out more about getting a bulk tank installed, please contact us on 1850 812 450 (ROI) or 028 9045 5588 (NI), or alternatively you can fill out a short enquiry form and we will get in contact with you.

Customers in the Republic of Ireland: Yes, the bulk tank is actually owned by the company and therefore can only be filled by that company.

Customers in Northern Ireland: No, once the initial term set out in your supply agreement has passed, an alternative supplier can fill the tank.  Your alternative supplier will need to contact the Calor Customer Support Team to make arrangements to transfer ownership and responsibility of Calor’s bulk tank and associated pipe work.

We supply and install the tank, but you will need to arrange the installation of your boiler with a local installer. We have a database of recommended installers nationwide and will therefore be able to provide you with the name of one in your area, or you can find one on our installers list.

Call us on 1850 812 450 (ROI) or 028 9045 5588 (NI) and we will arrange for an area specialist to visit and carry out a site survey and give you all the information you need. They will also supply a no obligatory quotation for gas supply. Switching is easy, for more information see here.

You have 2 options: automatic top up or order only. Our automatic top up option is the most popular option for our customers. Calor will automatically top up your tank throughout the year so you never have to worry about running out of gas. The frequency of delivery will be dependent upon your usage. With order only, you can phone us when you’re running low and we will call out and fill your tank.

Our tanks come equipped with an automated telemetry system that constantly monitors your fuel level and automatically tells us when you need a top-up.  One of our nationwide fleet of tankers will call to fill the tank for you to ensure you are in constant supply.

There is a contents gauge on the top of the tank. When the gauge reads 40% full, you should order more gas by contacting a member of the Customer Support Team on 1850 812 450 (ROI) or 028 9045 5588 (NI), or if you have an online account, you can place an order for gas at www.mycalorgas.com Please make sure to check the contents of the tank regularly and keep in mind that you need to allow up to 5 working days for the tank to be filled, from the time you place the order with us.

When our tank drivers fill your tank, they also do a visual inspection to ensure that everything is in order.

Yes. In most cases, you will have a bulk tank installed at your home if you install Calor Gas for your central heating. However, if there is no appropriate site for the tank, then we can supply 4 large cylinders which are connected to your central heating system.

For commercial storage, please contact the Calor Technical Team on 1850 812 450 (ROI) or 028 9045 5588 (NI) and they will give you all the advice and assistance you need

Many people prefer to cook using gas or to enjoy a gas fire.  If you do not use Calor for your central heating, we can provide a twin pack cylinder supply (2 x Red 34kg Cylinders) for a gas oven, hob or fire.  Don’t forget that, if you switch from oil to gas, you can run everything from the one supply, so with Calor Gas you can have central heating, hot water, cooking and a gas fire.  If you would like more information you can contact us on 1850 812 450 (ROI) or 028 9045 5588 (NI) or alternatively you can fill out a short enquiry form and we will get in contact with you.

Yes, you will need to pay a cylinder service charge which covers the cost and maintenance of the cylinders.

This varies between cylinder size and type. Please ask your local Calor retailer and they will let you know.

All cylinders are 80-87% full, as space needs to be left for the expansion of liquid. The weight on the front of the cylinder is the total weight of gas in the bottle.

You can bring your empty cylinders to your local Calor retailer and they will take them from you.

Unfortunately yes, although we will be happy to take the cylinder back.

Our 11.34kg, 5kg and Patio gas cylinders all have a green cap with a red seal. For your safety, never accept cylinders where the seal has been broken.  If the red seal is not intact, the cylinder may not have been filled by Calor.

Propane (bulk tanks, large red and green cylinders and grey patio cylinders) has a lower boiling point (conversion from liquid to gas) than butane (yellow cylinders) and is stored at a higher pressure, so it is more suitable for storage outdoors. Butane’s boiling point is around 0ºC, so in colder conditions around this temperature, it will not work.

If the appliance states in the manufacturer’s guidelines that it can run on propane and butane, then you will need the right regulator for the gas you are using. You can only interchange the gases if the appliance manufacturer states that this is possible.

No, you will require different regulators.

Click Here for information on suitable regulators.

Butane = 7.8 kWH/Litre (of liquid)

Propane = 7.1 kWH/Litre (of liquid)

Yes. You can now register with www.mycalorgas.com and manage your Calor account online, 24 hours a day, 365 days a year. You can place an order for gas (if you are not already using our Automatic top-up service). If you have a metered gas supply, you will be able to submit a meter reading to ensure up-to-date billing on your account. You can also reconcile your account by viewing and printing invoices and statements.

Our Accounts Receivable department can help you with this. Contact them on 1850 812 450 (ROI) or 028 9045 5588 (NI).

Yes, it is. The Calor EasiPay plan lets you spread the cost of your bill over an entire year, making 12 equal monthly payments. For more information call the Customer Support Teamon 1850 812 450 (ROI) or 028 9045 5588 (NI).

Calor no longer stock or sell appliances. However, we have relationships with retailers nationwide. Click here to find your local retailer.

Call Calor on 1850 812 450 (ROI) or 028 9045 5588 (NI) and we will give you the name and number of someone who can call out to you.

Yes, you can. We have meter readers who operate nationwide. However, if at some point you want to take you own meter reading, you can do so and phone our Accounts Receivable department with the reading.  Alternatively, you can submit your meter reading online. If you are a registered user, please click here to submit. If you are not a registered user, but would like to submit your reading online, please register at www.mycalorgas.com

On the front of your meter, there is a 5-digit reader. The digits in red are not included in the meter reading.